Privacy policy

Effective Date: 15/5/2025

1. Introduction
Dinaledi Financial Solutions is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services. We comply with the Protection of Personal Information Act (POPIA), and other relevant privacy laws in South Africa, to ensure that your privacy is respected.

2. Information We Collect
We collect various types of personal information in order to provide accounting, tax and other related financial services. This may include:
• Personal Identification Information: Name, ID number, date of birth, gender, marital status, and contact information.
• Financial Information: Bank details, financial statements, income and expenditure records, and tax records.
• Business Information: Business registration details, financial history, and any other documents related to the financial operations of your business.
• Transaction Data: Payment and transaction details related to our services.
• Other Information: Any other personal or sensitive data that you, voluntarily, provide to us or that we are required to collect under law (e.g., for compliance with FICA).

3. How We Use Your Information
We use your personal information for the following purposes:
• To provide accounting, tax, and financial advisory services.
• To comply with legal obligations, including tax reporting, anti-money laundering (AML) checks, and regulatory requirements (e.g., FICA compliance).
• To send invoices, process payments, and provide information regarding your accounts.
• To improve our services and respond to your inquiries.
• To meet the requirements of contracts entered into with you.
• For marketing and promotional purposes (if you have consented).

4. Legal Basis for Processing Your Data
We process your personal information based on the following legal grounds:
• Consent: We process your information with your consent, where applicable (e.g., for marketing purposes).
• Contractual Necessity: To perform the services agreed upon in our contract with you.
• Legal Obligation: To comply with applicable laws and regulations (e.g., FICA and POPIA).
• Legitimate Interests: To operate and manage our business effectively while ensuring your privacy is protected.

5. Sharing Your Information
We do not sell or rent personal information. However, we may share data with:
• Service Providers: We may share your personal data with third-party service providers who assist us in delivering our services (e.g., IT service providers, payroll service providers, etc.), but only if they are contractually bound to protect the privacy of your data.
• Legal Requirements: We may disclose your information, if required by law or a regulatory body, such as when complying with tax regulations, responding to a subpoena, or reporting suspicious activities under FICA.
• Business Transfers: In the event of a merger, acquisition, or sale of the firm’s assets, your personal information may be transferred to the new entity.
• Banks and Financial Institutions: For payment processing and compliance verification.

6. Security of Your Information
We implement appropriate physical, technical, and organizational measures to protect your personal information from unauthorized access, loss, destruction, or disclosure. These include:
• Secure storage and encryption of sensitive data.
• Access controls to limit employee access to personal data.
• Regular audits and monitoring to ensure compliance with our security protocols.
• Regular security audits and staff training on data protection.
• Cybersecurity measures to prevent unauthorized access.

7. Your Rights Under POPIA
As a data subject, you have the following rights under POPIA:
• Access: You can request access to the personal data we hold about you.
• Correction: You can request that we update or correct any inaccurate or incomplete personal information.
• Deletion: You may request the deletion of your personal data, subject to certain legal obligations.
• Objection: You can object to the processing of your personal information in certain situations (e.g., for direct marketing).
• Portability: You have the right to request your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.

8. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

9. Use of Cookies
Our website may use cookies or similar technologies to enhance your user experience. These cookies collect anonymous data about how you interact with our site, and we may use this information to improve our services. You can control cookie settings through your web browser, but please note that disabling cookies may impact your ability to use certain features of our website.

10. Data Breach Notification
In the event of a data breach that compromises your personal information, we will notify you and the Information Regulator (South Africa’s data protection authority) in accordance with POPIA. We will inform you of the nature of the breach and the steps we are taking to mitigate any potential harm.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of any significant changes by posting an updated policy on our website and updating the “Effective Date” at the top of this policy.

By engaging with our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as outlined above.

12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or how we handle your personal data, please contact us:
Dinaledi Financial Solutions
535 Madison Avenue, Aspen Business Park, Aspen Lakes Drive, Aspen Hills, Johannesburg, 2190

Tel: (+27) 11 022 7164
Email: info@dinaledifs.co.za